Delivery and VAT
* We normally despatch all in stock items same day (Monday - Friday), on orders received before 3pm.
UK delivery and VAT
All prices include VAT and delivery by Royal Mail first class post (or by next day courier or by Royal Mail Special Delivery for heavier items) to addresses in the UK.
EU countries delivery and VAT
All prices include VAT and delivery by airmail to addresses in countries within the EU (Denmark, Germany, Sweden, The Netherlands etc.). VAT Registration Number GB848 0580 10.
European (non EU) countries delivery and VAT
All prices include airmail delivery to countries in Europe. For countries outside the EU (Channel Islands, Norway, Switzerland etc.) we will deduct the VAT before processing your order.
Overseas (non European) delivery and VAT
All prices include airmail delivery to any country in the world (Australia, Canada, New Zealand, USA etc.). The amount of VAT and the extra cost to us for airmail tend to cancel themselves out.
PolicyWe respect your privacy :-We do not pass on customer's details to third parties (except for orders for Custodian and Pedigree where the manufacturers of these products supply the product direct to our customers to ensure that the very latest version is dispatched)We do not send unsolicited mailWe do not send unsolicited e-mailWe do not make unsolicited telephone callsWe do not send unsolicited faxWe do not send unsolicited text messagesWe only contact customers to
(1) confirm orders and dispatch arrangements
(2) resolve payment problems
(3) provide free unlimited support and advice on request
(4) advise of major new releases of software (only happens infrequently) We rely on customers to inform themselves what's new
(1) *most important* by revisiting our website frequently, updated daily
(2) by watching our advertisements in the family history press and on the GEN-MARKET e-mail list
(3) by visiting our stall at the major UK family history fairs nationwide
Support :-We provide our customers with technical support and advice by e-mail (email@example.com), normally 8am to 8pm 5 days a week (those purchasing FTM products must have selected the supported option when purchasing).
Faults :-We will replace software that is physically faulty when received by our customerIn common with most software, we do not accept returns or provide refunds if the seal has been broken or if the software has been used
Cancellation (Distance Selling Regulations) :-You may cancel your order and return the software at your expense within seven working days after the day following delivery provided that the seal on the software has not been broken and the software is unusedWe will need to deduct our cost of postage, packing and card processing expenses from any refund that we make
OrderingCredit card, debit card, cheque, postal order, money order
You may order using your Visa, Mastercard or American Express credit card; Maestro, Visa Delta, Visa Debit, Solo or Electron debit card through the secure server payments pages of Worldpay as part of our checkout process, or by post. You may also order by post enclosing a cheque or British postal order or money order in British pounds sterling drawn on a UK bank payable to TWR Computing. Our postal (mailing) address is TWR Computing, Unit 1a Denaby Point, Coalpit Road, Denaby Main, Doncaster, DN12 4LH, United Kingdom.
SoftwareThe software that we supply and support includes Custodian, Family Historian, Family Tree Maker including upgrades and data archive CDs, Genbox, Genmap UK, LDS Companion, Reunion for the Mac and upgrades.
In the unlikely event that you find software available from another UK supplier at a lower all inclusive price, prior to purchase, we will endeavour to beat that price. Please bear in mind that our prices include unlimited telephone and e-mail support, except where stated otherwise, normally 9am to 6pm Mon - Fri and 8am - Noon on some Saturdays.
We accept payment by cash or cheque (British £ sterling only); Visa, Mastercard, Maestro, Visa Delta, Visa Debit, Solo, Electron or JCB (no surcharges) and PayPal. Our online payments system managed by HSBC bank is on a secure server that displays the lock icon in your browser. Orders may be placed on our website, and by letter post.
All software is normally dispatched where possible same day* by first class post (UK), or by airmail (Europe and Worldwide).
* In the unlikely event that we are temporarily out of stock, we will contact you when we process your order.
As you may be aware, we have considerable experience in family history, local history, one-name studies, publishing, family history societies, computers, printers, programs and websites. Please do not hestitate to contact us if you have any questions or need advice. We are normally available 9am to 6pm Mon - Fri .