Support page for UK customers of Family Tree Maker

Telephone 01709 873747 (International +44 1709 873747)
www.twrcomputing.co.uk e-mail sales@twrcomputing.co.uk
Established 1st September 1992

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FAMILY TREE MAKER SUPPORT
(updated May 2008)

Family Tree Maker 2008

Family Tree Maker 2008 will install itself completely separately from previous versions. You may therefore continue to use your old version, and even use both versions at the same time if you wish. It is recommended that you retain your old version while you are getting to know 2008. The new code and database in FTM 2008 benefits from the power and faster speed available in modern computer hardware.

Important. Update 28th November 2007. Service Patch 2 Revision 2 (version 17.0.0.559) has been released incorporating more reports, more charts, performance enhancements and bug fixes. If you are not notified of the availability of SP2 when you start Family Tree Maker 2008, please click the Help menu and Check For Update. If you receive a message that your version is already up to date, click the Help menu again and About Family Tree Maker. Check the version number. If it is not 17.0.0.559 please visit here for full instructions on how to obtain and install SP2.

If you are encountering difficulty importing your Family Tree Maker family file into 2008 it is recommended that you first compact your family file in your old version of Family Tree Maker. For example in FTM 2006 and v16 go to the Tools menu and Compact File. In other versions use the keyboard keys CTRL+ALT+C for file compression, and CTRL+ALT+SHFT+UpArrow for file checking. A list of helpful shortcut keys may be viewed here.

If you are receiving messages that you are not connected to the internet while using FTM 2008, or if the internet functions in 2008 such as the maps and web searching do not work, please take a look at your firewall settings and allow Family Tree Maker to access the internet.

The Ancestry UK freephone helpline telephone number is 0800 404 9723. The Ancestry knowledge base sections for Family Tree Maker 2008 may be found here and here.

Please use this form to send feedback to The Generations Network/Ancestry (the owners and publishers of Family Tree Maker) concerning Family Tree Maker 2008, for example enhancement requests and comments.

There was a Webinar hosted by the Family Tree Maker team of The Generations Network/Ancestry (the owners and publishers of Family Tree Maker) that took place on 25th October 2007. Please visit here for full details and registration. Note: This excellent webinar has taken place, but is still available for viewing until 24th January 2008.

Please click here for a list of Family Tree Maker 2008 keyboard shortcuts.

Family Tree Maker 2005, 2006 and v16

Family Tree Maker Update for Windows Vista
This update is only for Family Tree Maker 2005 (v12) or 2006 (v13) or v16. If you are using Family Tree Maker version 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 or 11 and have Windows Vista you really need to upgrade to Family Tree Maker 2005 (v12) or 2006 (v13) or the new 2008 (v17) for full compatability and functionality (full information and order here).

Family Tree Maker knowledge base, forums, e-mail discussion lists, blog, telephone support and live assistance

Support for Family Tree Maker is excellent if you know where to go. In addition to our own free unlimited support here (by telephone and e-mail, normally 8am to 8pm 7 days a week), we recommend that you use the following free facilities. Family Tree Maker is owned by The Generations Network group of companies that include MyFamily.com, Ancestry.com, Ancestry.co.uk, Genealogy.com and Rootsweb.

GENEALOGY.COM KNOWLEDGE BASE
Visit Genealogy.com Help and the Family Tree Maker Knowledge Base on the Genealogy.com website. Here you will find detailed answers to the most frequently asked questions. You will also have the opportunity to communicate directly with Genealogy.com support staff by clicking on the "Email FTM support" tab in the Knowledge Base.

ANCESTRY.CO.UK customer support
Visit the Ancestry UK based customer support website. As well as browsing the UK Knowledge Base you will have the opportunity to communicate directly with Ancestry support staff by clicking on the "Email Ancestry Support" tab. In addition there is a freephone UK telephone number 0800 404 9723 primarily dedicated to answering Ancestry subscription questions, but questions on any MyFamily.com/Ancestry.com/Genealogy.com product may be asked.

TELEPHONE
Consult this list of telephone numbers to contact Ancestry from your location.

LIVE ASSISTANCE
Visit Livechat for one to one assistance via your browser.

FORUMS
Visit the Family Tree Maker forums hosted by The Generations Network/Ancestry/Genealogy.com, the manufacturers of Family Tree Maker.

Installation
Usage and How-To Questions
Printing and Formatting Trees, Charts and Reports
Error Messages and Display Problems
Searching (Family Archive CDs, Family Finder Report, and the World Family Tree CDs)
Online questions regarding web browsers, user home pages, and publishing reports online
Family Tree Maker forum on Rootsweb
Family Tree Maker forum on Ancestry

Just browse through the questions and answers already discussed or ask your own question. You are likely to receive a quick reply on the forum from another user who knows the answer, or from a Family Tree Maker expert who is keen to help. Highly recommended!

E-MAIL DISCUSSION LISTS
There are five e-mail discussion lists devoted to Family Tree Maker. The best one is FTM-Tech which is where the expert users of Family Tree Maker delight in helping each other and newcomers alike. To join the list, visit FTM-Tech mailing list. It is recommended that you select digest mode in the Status box so that you receive one e-mail a day containing all the previous day's messages rather than the messages arriving individually. Visit FTM-Tech Archives to browse through the archives of this list.

To join the second list, visit FTM mailing list. It is recommended that you select digest mode in the Status box so that you receive one e-mail a day containing all the previous day's messages rather than the messages arriving individually. Visit FTM Archives to browse through the archives of this list.

To join the third list, visit FTM-HELP mailing list. It is recommended that you select digest mode in the Status box so that you receive one e-mail a day containing all the previous day's messages rather than the messages arriving individually. Visit FTM-HELP Archives to browse through the archives of this list.

To join the fourth list, visit FTM-2008-HELP mailing list. It is recommended that you select digest mode in the Status box so that you receive one e-mail a day containing all the previous day's messages rather than the messages arriving individually. Visit FTM-2008-HELP Archives to browse through the archives of this list.

To join the fifth list, visit FTMHELP mailing list. It is recommended that you select digest mode in the Status box so that you receive one e-mail a day containing all the previous day's messages rather than the messages arriving individually.

ANCESTRY CORPORATE BLOG
Ancestry have recently started an important blog discussing Family Tree Maker and Ancestry Press including input from the management of TGN/Ancestry, that may be viewed here

TWR Computing
Suppliers of Software for Family Historians
Formerly of: Clapstile Farm, Suffolk
New Address:
53 The Brampton Centre, Brampton Road, ROTHERHAM, South Yorkshire, S63 6BB, United Kingdom

Telephone 01709 873747 International +44 1709 873747
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